#246 - Christian Rovsek

What separates a vendor from a true business partner?

We sit down with Christian Rovsek of Service First Restoration, Inc. to talk about what it really takes to build lasting relationships in the HOA industry. Christian shares his journey into the industry, a few memorable stories, and the lessons he’s learned about being proactive instead of reactive, mitigating liability and risk, and understanding what clients actually need.

From price vs. true cost and “go-do” work vs. the RFP process to the importance of understanding WIIFM (“What’s In It For Me?”), Christian shares his perspective on creating processes around the client rather than simply completing a scope of work.

And, of course, we wrap up with a little gratitude and a shoutout to Joe Price.

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